Sharon Moskowitz

Sharon Moskowitz: Florida Virtual Campus Help Desk tech and library/info geek. This is a personal account: Views expressed here and on linked social networking sites are mine, not necessarily my employer's.

Sharon Moskowitz, Bio: I love my job! Help desk positions are always fast-paced and challenging, but academic library staff and patrons are a delight to work with, and the constant technical change keeps things interesting. With the move to Florida Virtual Campus, my duties have expanded to include distance learning and student service support, with a whole new customer base--exciting times. The obligatory disclaimer: Opinions expressed here are my own and do not necessarily reflect those of my employer. Core skills and experience: HDI Help Desk Manager certification. Twenty years experience working with academic libraries. Fifteen years customer support experience specializing in library automation for a state-level organization. Deep knowledge of call tracking software, help desk best practices, library automation software, and online academic research databases. First-level support ('power user' level) experience with Windows XP and 7 and Mac OS. Basic familiarity with Ubuntu. Software and hardware troubleshooting skills. Technical documentation.